Hospitality ESL

We help foreign hotel staff learn English for better guest interactions, fostering seamless communication, improved teamwork, and exceptional hospitality experiences. Our offerings include live 1:1 classes and coaching, group classes, WhatsApp-based language coaching, and a comprehensive resource library to support continuous learning and real-world application.

Foundations

  • The Foundations (Grammar Foundations) course is designed to provide ESL learners with essential grammar skills for effective communication. It covers fundamental concepts such as vowels, verb conjugation, prepositions, and sentence structure, creating a strong base for further language development.

    Lesson 1: Learning Vowels in English

    This lesson introduces the English vowel system, helping learners recognize and pronounce vowels correctly in just a few minutes.

    Lesson 2: He, She, It in the Simple Present

    Students learn how to correctly use third-person singular pronouns (he, she, it) in the simple present tense, focusing on verb conjugation rules.

    Lesson 3: Prepositions (In, On, At)

    A key lesson on three essential prepositions, guiding students on how to correctly express time, location, and direction.

    Lesson 4: Prefixes and Suffixes

    Learners explore common prefixes and suffixes, which help expand vocabulary and improve word formation skills.

    Lesson 5: Numbers

    This lesson covers basic number recognition and usage, essential for daily communication in work and social settings.

    Lesson 6: The Articles (A, An, The)

    Students learn the rules for using a, an, and the, ensuring proper article usage in sentences.

    Lesson 7: The Verb "To Be" in the Present Tense

    A foundational lesson on the most essential English verb, to be, including its different forms and uses in the present tense.

    Lesson 8: Past Tense Verbs

    This final lesson introduces students to past tense verbs, focusing on regular and irregular verb forms.

Hotel Survival

  • The Hotel Survival course is designed to help ESL hotel staff develop essential English communication skills for their daily interactions with guests, colleagues, and supervisors. The course is structured into four main sections, progressing from foundational grammar and greetings to practical workplace scenarios.

    1. Greetings & To Be

    This section introduces fundamental English structures, starting with greetings and farewells before diving into the verb to be in both present and past tenses. It also covers key grammatical concepts such as prepositions, possessive adjectives, and the simple present tense. Understanding hotel staff positions is also included to reinforce workplace vocabulary.

    2. Basic Customer Interactions

    Here, employees will learn how to communicate effectively with guests by using the simple past tense, present and past progressive tenses, and modal verbs. This section also builds essential vocabulary related to hotel areas, including bedroom, bathroom, lobby, and hallway items. Additional topics such as numbers, time, and dates help staff handle reservations, check-ins, and general customer inquiries.

    3. Descriptive Words

    A strong focus on adjectives and descriptions enables staff to provide detailed responses about people, objects, locations, and hotel rooms. This section also includes vocabulary for describing food, weather, and temperature—useful for assisting guests with restaurant recommendations or general inquiries.

    4. Basic Employee Interactions

    The final section prepares staff for workplace communication with colleagues and supervisors. Lessons cover making staff-to-staff requests, asking for and offering help, reporting maintenance issues, and handling emergency situations. These scenarios ensure employees can navigate workplace interactions confidently and professionally.

Customer Service English

  • The Customer Service English course is designed to equip hotel staff with the language skills necessary for professional and friendly guest interactions. It focuses on grammar, customer engagement, and effective communication strategies to enhance service quality.

    1. All About Me

    This section builds a foundation in English grammar, focusing on the simple present tense, past tenses, and different types of questions (Yes/No, WH-questions, and question tags). It also covers the distinction between the simple present and present progressive tenses to help staff describe their roles and daily responsibilities accurately.

    2. All About the Customer

    Employees learn how to engage with guests effectively using comparatives, superlatives, and reported speech. This section also introduces essential customer service skills such as polite language, small talk, expressing preferences, and using emotional vocabulary. Special focus is given to travel-related adjectives and conditionals to handle guest inquiries and requests appropriately.

    3. All About Amenities

    Staff gain the ability to provide information about hotel amenities, give directions, and recommend both hotel activities and local attractions. The section also covers the correct use of orders and commands, as well as advanced grammar points like the present perfect tense and the differences between will and would for making polite suggestions.

    4. Descriptive Words

    The final section enhances staff communication by focusing on descriptions. Employees will learn how to talk about people, describe hotel amenities, and discuss destinations, ensuring they can provide detailed and engaging information to guests.

Supervisor Spanish

We help managers and supervisors learn Spanish to communicate effectively with their staff, fostering stronger teamwork, improved workplace efficiency, and a more inclusive work environment. Our offerings include live 1:1 classes and coaching, group classes, WhatsApp-based language coaching, and a comprehensive resource library to support continuous learning and real-world application.

Hotel Interaction Skills

  • The Hotel Interaction Skills course is designed for hotel supervisors and managers who want to learn Spanish to communicate effectively with their staff. This course focuses on essential vocabulary, grammar, and practical phrases to foster clear communication, improve teamwork, and create a more seamless work environment.

    1. Greetings & To Be

    Supervisors and managers learn how to greet staff members formally and informally, introduce themselves, and use the Spanish verb ser (to be) to describe roles, responsibilities, and workplace settings.

    2. Descriptive Words

    This section covers key vocabulary to describe common hotel items, tools, and procedures, enabling supervisors to understand and refer to essential objects and tasks in the hotel environment.

    3. Basic Employee Requests

    Participants will practice understanding and responding to common requests from staff members, ensuring smooth communication in daily operations. Topics include asking for help, confirming availability, and addressing immediate needs.

    4. Basic Employee Instructions

    Supervisors will learn how to give clear and effective instructions, communicate standard policies, and provide guidance on daily tasks. This section ensures managers can confidently direct staff and reinforce workplace expectations in Spanish.

Hotel Management

  • The Hotel Management course is designed to help supervisors and managers learn Spanish to communicate effectively with their Spanish-speaking staff. It focuses on key leadership communication skills, including performance feedback, policy explanations, goal setting, and employee relations, ensuring a more cohesive and efficient work environment.

    1. Performance Words

    Managers learn how to professionally critique and affirm work quality in Spanish, providing constructive feedback to employees.

    2. Policy Communication and Compliance

    Supervisors develop the language skills needed to clearly explain hotel policies and procedures, ensuring staff understand and follow workplace standards.

    3. SMART Goals

    This section helps managers set and discuss personal and team goals in Spanish, using the SMART (Specific, Measurable, Achievable, Relevant, Time-bound) framework.

    4. Leading Positively-Framed Team Meetings

    Managers practice conducting team meetings with a positive and motivating tone, fostering a collaborative and goal-oriented work environment.

    5. Facilitating Employee Communication

    This section covers essential skills for managing employee complaints and self-advocacy conversations, ensuring that supervisors can address concerns effectively and support their teams.

Customer Service

  • The Customer Service Spanish course is designed for hotel supervisors and managers who want to improve their Spanish skills for clearer communication with both employees and Spanish-speaking guests. This course focuses on essential vocabulary, structured responses, and effective communication strategies to enhance service quality and teamwork.

    1. Descriptive Procedure Words

    Supervisors learn how to explain hotel policies and procedures clearly to Spanish-speaking employees, ensuring consistency in operations and expectations.

    2. Advanced Customer Interactions

    This section focuses on providing thorough and professional responses to guest requests for items and services, helping managers handle customer interactions with confidence and accuracy.

    3. All About Our Amenities

    Managers practice recommending hotel services, amenities, and local attractions in Spanish, allowing them to enhance the guest experience and provide valuable suggestions.

    4. Managing Difficult Conversations

    Participants develop the vocabulary and communication strategies needed to handle challenging conversations with Spanish-speaking customers or employees, ensuring professionalism and problem resolution in sensitive situations.